Refunds and Cancellation Policy

Last updated 12 September 2026

We take payment before work starts. This page says what happens if either side needs to cancel.

1. Cancelling a Consultation

• Cancel more than 48 hours before the scheduled day and you get a full refund, or a free reschedule, whichever you prefer.
• Cancel within 48 hours and we will reschedule once at no cost. If you would rather have the money back, we refund 50%, because the day is already blocked out.
• Once the consultation day has started, the fee is not refundable.

2. Cancelling an AI transformation

• Cancel before the kick-off session and you get a full refund.
• Cancel after kick-off but before implementation begins and we refund the fee less the work already done, charged at a pro-rata rate against the scope agreed. We will show you the calculation.
• Once implementation has begun, the fee is not refundable. If we have not delivered what is listed on our services page, tell us and we will finish it.

3. If we cancel

If we cannot deliver an engagement for any reason on our side, you get a full refund, without conditions.

4. How to request a refund

Email tanishk@reidynamics.com with your payment reference, which is shown on screen after payment and in your Razorpay receipt. Say which service you are cancelling and why. We respond within two working days.

5. How refunds are paid

Approved refunds are issued to the original payment method through Razorpay. Once we initiate a refund, it typically reaches your account within 5 to 7 working days, depending on your bank. Any GST charged is refunded in the same proportion as the fee.

6. Duplicate or failed payments

If you are charged twice, or charged for a payment that failed, tell us and we will refund it in full. No conditions apply to this.